Law Enforcement Guidelines
Last Updated: August 4, 2026
These guidelines explain how law enforcement and government agencies can request information from 7 Candlesticks, Inc. (“Candle”), and what Candle will and will not do in response.
They are informational and do not waive any legal right or objection available to Candle or to its users.
Where to send requests
Section titled “Where to send requests”Submit on official letterhead, from an official government email domain, and include:
- the issuing agency, the name and contact details of the requesting officer, and a badge or identification number;
- the legal authority relied on, with a copy of the process;
- the specific account, wallet address, username, transaction hash, or content URL concerned;
- the specific records sought and the relevant time period; and
- a return address for the response.
Requests naming no identifier we can act on cannot be processed. “All accounts associated with a person” is not something Candle can resolve without an identifier — Candle’s records are keyed to wallet addresses and account identifiers, not to legal names.
Candle does not accept service of legal process through Discord, X, support tickets, or any other channel.
What Candle requires
Section titled “What Candle requires”Candle evaluates each request under applicable law, including the Stored Communications Act where it applies. The process required can depend on Candle’s legal status for the service at issue, the type and age of the records, whether the material is content or non-content, the issuing authority, and constitutional or state-law protections.
As a general guide, government requests for basic account records should be supported by valid compulsory process, and requests for stored content should be supported by a search warrant based on probable cause when U.S. law requires one. This guide does not concede that a particular statute applies to Candle or that a listed form of process is sufficient in every case. Candle may require additional or different process and may challenge defective, overbroad, or unlawful requests.
Non-US agencies should proceed through a Mutual Legal Assistance Treaty, letters rogatory, or another recognised channel. Candle may respond voluntarily to a non-US request where doing so is lawful and appropriate, but is not obliged to.
Candle does not respond to informal requests for user data without legal process, except in the emergency circumstances below.
Emergency requests
Section titled “Emergency requests”Where there is an imminent threat of death or serious physical injury, Candle may disclose information voluntarily without legal process, as permitted by 18 U.S.C. § 2702.
Mark the email EMERGENCY DISCLOSURE REQUEST and include the nature of the emergency, the identifier concerned, why the information is needed to prevent harm, and why there is not time to obtain legal process.
Candle assesses each request on its facts and may decline. Misuse of the emergency channel to avoid legal process will be treated as such.
Preservation
Section titled “Preservation”Candle honours valid preservation requests under 18 U.S.C. § 2703(f). Send them to legal@candle.tv, identifying the account or wallet address precisely.
Candle preserves the records in its possession for 90 days, extendable once for a further 90 days on renewed request. A preservation request does not disclose anything — legal process is still required for that.
User notice
Section titled “User notice”Candle’s policy is to notify users of requests for their information before disclosing it, so that they may seek to protect their rights, unless:
- Candle is legally prohibited from doing so — for example by a non-disclosure order under 18 U.S.C. § 2705(b);
- the request relates to an emergency involving imminent risk of death or serious injury;
- the request relates to child sexual exploitation; or
- notice would be counterproductive, such as where there is a credible risk to a victim or to the integrity of an investigation.
Where a non-disclosure order has a fixed term, Candle will generally notify the user when it expires.
If your request requires that the user not be notified, include the legal basis for that.
What Candle holds — and does not
Section titled “What Candle holds — and does not”Note also that a great deal of the activity of interest — transactions, token launches, NFT holdings, staking, tips — is recorded on public blockchains and can be obtained from public block explorers without any request to Candle.
What Candle typically holds
Section titled “What Candle typically holds”Subject to the retention periods in the Privacy Policy:
- Account and profile information, and linked social handles
- Wallet addresses on Solana and Robinhood Chain
- Wallet IQ scores and their breakdown
- Chat messages, including messages removed by moderators
- Stream metadata, recordings, and uploaded files
- Transaction records Candle has verified, including tips
- IP addresses and technical access logs
- Moderation and enforcement history
Candle does not hold user email addresses in its own database — those are held by Privy.
Cost reimbursement
Section titled “Cost reimbursement”Candle may seek reimbursement for the costs of responding, as permitted by 18 U.S.C. § 2706 and other applicable law, particularly for broad or burdensome requests.
Objections
Section titled “Objections”Candle may object to, narrow, or seek to quash a request that is overbroad, unduly burdensome, vague, legally defective, or inconsistent with users’ rights.
Requests from users
Section titled “Requests from users”If you are a user seeking your own data, do not use this channel — see Data Subject Rights and email privacy@candle.tv.
Civil litigants seeking user data must serve valid civil process and should expect Candle to notify the user concerned.