Privacy Policy
Last updated
Last updated
Last updated: April 8, 2025
This Candle Privacy Notice applies to your use of www.Candle.tv, and any other websites, applications, services, or live (in-person) events provided, owned, or operated by 7 Candlesticks, Inc. (with its affiliates, “Candle”) that link to this Privacy Notice (collectively, the “Candle Services”). Candle values the privacy of users, subscribers, publishers, members, and others who visit and use the Candle Services (collectively or individually, “you” or “users”) and wants you to be familiar with how we collect, use, and disclose personal information from and about you. By visiting www.Candle.tv, setting up your Candle account, or using the Candle Services, you are accepting the practices described in this Privacy Notice, to the extent permitted by law.
For purposes of data protection laws, 7 Candlesticks, Inc. located at 201 S Las Vegas Blvd #95, Las Vegas, NV 89101, is the “data controller” of your information collected in connection with the Candle Services.
You may share personal information when using the Candle Services. One example is when you provide information about yourself as part of the Candle account creation process. Another is when you take certain actions on the Candle Services that are public or intended to be public in nature, such as when you broadcast content, participate in a chat room, post profile information, follow a channel, or subscribe to a channel. Given the social nature of some of the Candle Services, that information may be collected, used, or disclosed by others who are part of that social interaction. In addition, some features of the Candle Services are designed to provide others with information about user activity, such as identifying the user who created a particular Clip or the subscription status of users for a given channel. We encourage you to be mindful of this when considering your activity on the Candle Services.
Storage and access to cookies that may be set in connection with the Candle Services are governed by the Candle Cookie Notice (“Cookie Notice”).
We obtain information about you through the means discussed below when we provide the Candle Services. Please note that we need certain types of information so that we can provide the Candle Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use the Candle Services.
User-provided Information
When you register for Candle Services; upload, purchase, view, or download certain content or products from the Candle Services; enter contests or sweepstakes; register for or attend a live (in-person) event; or otherwise use the features and functionality of the Candle Services, you may provide a variety of information about yourself to us, such as your name, voice, or image (in any content you upload, stream, or participate in), Candle username, email address, postal mailing address, telephone number, credit card number, and billing information.
Automatically Collected Information
When you access the Candle Services or open one of our emails, we automatically record and store certain information about your system by using cookies and other types of technologies. Cookies are small text files containing a string of alphanumeric characters that are sent to your browser. For information about what cookies are, how they work, how Candle uses them, and how to remove them, please see our Cookie Notice . Examples of such information we automatically collect include Internet Protocol address (“IP Address”), a unique user ID, device and browser types and identifiers, referring and exit page addresses, software and system type, and information about your usage of Candle Services. Examples of how Candle uses automatically collected information include to: (a) automatically update the Candle application on your system; (b) remember your information so that you will not have to re-enter it during your visit or the next time you access the Candle Services; (c) provide customized advertisements, content, and information; (d) monitor the effectiveness of marketing campaigns; (e) monitor and store aggregate site usage metrics such as total number of visitors and pages accessed; and (f) track your entries, submissions, and status in any promotions or other activities.
Candle Live (in-person) Events
Candle holds live (in-person) events that may include creators, speakers, and exhibitors. These events will be photographed, recorded, and streamed, both by Candle and by others, and these materials may be used for promotional purposes. In addition, attendees’ badges may be scanned with their permission. There will be various places where you may be given the option to, or experiences for which you may be required to, scan your badge. If you scan your badge or agree to have your badge scanned by Candle events staff, the data will be used for various purposes such as analytics, promotional products, or prize fulfillment consistent with this Notice. Exhibitors may offer to scan your badge when you visit their area or events. By allowing exhibitors to scan your badge, you understand that Candle may transfer your personal information to the exhibitor and that, once transferred, your personal information is subject to the exhibitor’s privacy notice and the exhibitor may contact you directly afterwards.
Information from Other Sources
We may obtain additional information from third parties and sources other than the Candle Services. For example, we may obtain additional information from advertisers, games or services you use, or social media networks (such as Discord, Steam, or YouTube) for which you have approved our access. When you access the Candle Services through social media networks or when you connect the Candle Services to social media networks, you are authorizing Candle to collect, store, and use such additional information and content in accordance with this Privacy Notice. We may also obtain information from third-party services (such as Riot or Steam) regarding your use of such services, including about your use of the content you choose to broadcast through the Candle Services. We use this information to supplement the information we collect about you in order to provide more relevant, safer experiences for you with the Candle Services and improve the Candle Services, analytics, and advertising. If we combine or associate information from other sources with information that we collect through the Candle Services, we will treat the combined information in accordance with this Privacy Notice.
Candle uses such information to operate, maintain, enhance, provide, create, and develop all of the features, functionality, and services (new or existing) found on the Candle Services; provide security for our websites, products, software, applications, or live (in-person) events; manage relationships with Candle account holders (e.g., Partners, Affiliates), including making or receiving payment; improve users’ experience with Candle by providing content recommendations and by delivering content that we hope users will find relevant and interesting, including advertising and marketing messages; allow you to comment on content, and participate in online games, contests, or rewards programs; prevent fraud and abuse; and understand the usage trends of our users.
We use your email address to communicate with you, including to notify you of major Candle Services updates, for customer service purposes, or to contact you regarding any content that you have posted to or downloaded from the Candle Services.
Candle may periodically send promotional materials or notifications to you related to the Candle Services. If you want to stop receiving promotional materials, you can go to your account settings once you have logged in to the Candle Services or follow the unsubscribe instructions at the bottom of any email from us. If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app.
In order to meet legal obligations, Candle may collect and process user information if we believe in good faith that such collection and processing is necessary to comply with U.S. state and federal laws or other applicable laws around the world (for example, in the country of your residence), or respond to a court order, judicial, or other government request, subpoena, or warrant in the manner legally required.
We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop the processing of your data for that purpose.
Candle will rely on legal grounds to process your personal information to the extent permitted by applicable law, which may include, without limitation: to honor contractual commitments, to take steps in anticipation of entering into contract, to fulfill legal obligations, to document your consent, and to support Candle’s legitimate interests. Some examples of these legitimate interests include: monitoring and analyzing the use of Candle services, communicating with registered users through notifications or emails regarding Candle products and services, advertising, responding to inquiries or complaints from potential or actual Candle users, taking appropriate or necessary actions to protect Candle from potential liability or from fraudulent, abusive, or unlawful uses; investigating and defending ourselves against third-party claims, or allegations; protecting the security or integrity of the Candle Services; or protecting the rights, property, or safety of Candle, our users, or others.
Information about Candle users is an important part of our business and our work to provide the best experience across Candle services. We take seriously the responsibility of safeguarding your personal information and honor the trust you place in Candle. Candle is not in the business of selling our users’ personal information to others.
We disclose such information to service providers working on our behalf, such as, to: provide website hosting, maintenance, and security services; fulfill orders; conduct data analysis and create reports; offer certain functionality; or assist Candle in improving the Candle Services and creating new services and features. We require that these parties process such information in compliance with this Privacy Notice, we authorize them to use the information only for the purposes for which it is provided to them, and we require them to use reasonable confidentiality measures.
Candle may disclose user information if we believe in good faith that such disclosure is necessary to comply with U.S. state and federal laws or other applicable laws around the world (for example, in the country of your residence), or respond to a court order, judicial or other government request, subpoena, or warrant in the manner legally required.
Candle also reserves the right to disclose information that we believe, in good faith, is appropriate or necessary to protect Candle from potential liability or from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third-party claims, or allegations; protect the security or integrity of the Candle Services; or protect the rights, property, or safety of Candle, our users, or others.
Other than as set out in this Privacy Notice, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.
For other requests to review, update, delete, or otherwise limit Candle’s use of information that you have provided directly to Candle, contact us here under the ‘Privacy Questions’ category. To protect your privacy and security, we may take steps to verify your identity before granting you access or making corrections to your information. You are responsible for maintaining the secrecy of your unique password and account information at all times.
We will comply with valid requests to exercise your data subject rights in accordance with the applicable laws in your region. Please note that in some circumstances, we may need to keep processing your information for certain legitimate interests or to comply with a legal obligation. If these rights apply to you, they may permit you to request that we:
Obtain access to or a copy of certain personal information we hold about you.
Prevent the processing of your personal information for direct marketing purposes (including any direct marketing processing based on profiling).
Update personal information that is out of date or incorrect.
Delete certain personal information we hold about you.
Restrict the way that we process and disclose specific personal information about you.
Transfer your personal information to a third-party provider of services.
Revoke consent that you previously provided for the processing of your personal information.
For more information on how to exercise these rights, click here. If applicable, you may make a complaint to the data protection supervisory authority in the country where you are based. Alternatively, you may seek a remedy through local courts if you believe your rights have been breached.
If you would like to close your account and delete your profile information on https://candle.tv go to https://www.candle.tv/user/delete_account. For Candle Services other than Candle.tv, you may update or delete information tied to your account, or close an account, Contact Support under the ‘Privacy Questions’ category. If you close your account, Candle may retain certain information about you for the activities described in this Privacy Notice, or as permitted or required by applicable law.
The Candle Services may link to third-party websites or services. The privacy practices of those third parties are not governed by this Privacy Notice. We encourage you to review the privacy policies of these third-party websites and services to understand their practices.
If you connect to a third-party service through the Candle Services or otherwise link your Candle account with a third-party service, you are requesting and authorizing us to share or grant access to information on your behalf (such as your username, the fact that your connection originated from the Candle Services, and other relevant usage and diagnostic information) with such third party. We may also send information about the content you watch or your activities on the Candle Services to such third parties. For example, we may make information available to app developers, game developers, and game publishers to facilitate purchases and awards of digital goods, such as cryptocurrency tokens.
Candle may use third-party Web analytics services in connection with the Candle Services. These service providers use a variety of tracking technologies such as cookies to analyze how users use the Candle Services. The information collected (described above in “Automatically Collected Information”) may be shared with or collected directly by these services and processed to evaluate your use of the Candle Services.
Candle may also work with third-party ad networks, advertisers, and advertising analytics providers to target (and measure the performance of) ads to you both on and off the Candle Services. We may share with these third parties (or they may directly collect) data such as cookie and mobile ad identifiers in order to engage in advertising activity (including to understand how you respond to advertisements and to serve relevant ads). Candle also works with third parties to serve ads to you off Candle’s Services. When we do so, we may share information such as your email address or resettable device identifier for that advertising partner to “match” to other information that may have about you.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We are committed to providing you with meaningful choices about the information collected on our website for third-party purposes, and that is why we provide the Network Advertising Initiative, Your Online Choices and the Digital Advertising Alliance opt-out links above. However, Candle does not recognize or respond to browser-initiated DNT signals.
Candle uses a variety of managerial, technical, and physical measures to protect the integrity and security of your information. These measures may vary based on the sensitivity of your information. However, no security precautions or systems can be completely secure. We cannot ensure or warrant the security of any information you transmit to Candle, and you do so at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Candle maintains data related to your usage of Candle for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required (or permitted) by law such as for tax and accounting purposes, or as otherwise communicated to you. Once you have asked us to close your account and delete your profile information, we will delete all information that we are not required or permitted to retain by law.
IF YOU ARE UNDER 13 YEARS OF AGE, THEN YOU MAY NOT USE OR ACCESS THE Candle SERVICES AT ANY TIME OR IN ANY MANNER.
Protecting the privacy of young children is especially important. For that reason, Candle does not knowingly collect or maintain personal information (as defined by the United States Children’s Online Privacy Protection Act) from persons under 13 years-of-age. If Candle learns that personal information of persons under 13 has been collected on or through the Candle Services, Candle will take appropriate steps to delete this information.
If you are the parent or legal guardian of a child under 13 who has created an account on the Candle Services, then please Contact Support under the ‘Privacy Questions’ category to have that child’s account terminated and personal information deleted.
For residents of countries and regions where the processing of personal information is based on consent, Candle will not knowingly engage in that processing for users under the age of consent established by applicable data protection law. If we learn that we are engaged in that processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records
In the event that Candle, or some or all assets related to the Candle Services are acquired by or merged with a third-party entity or in connection with a contemplated change-of-ownership transaction, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users as part of that merger, acquisition, sale, or other change-of-control event, including in the course of diligence.
Information collected by Candle may be stored and processed in your region, in the United States (for instance in our major data centers), or in any other country where Candle or its affiliates, subsidiaries, partners, or service providers are located or maintain facilities. If we provide any information about you to any such entities, we will take appropriate measures to ensure such companies protect your information adequately in accordance with this Privacy Notice and applicable law.
Candle reserves the right to change, modify, add, or remove portions of this Privacy Notice at any time (for example to reflect updates to the Candle Services or to reflect changes in the law). Please check this Privacy Notice periodically for those changes. Your continued use of the Candle Services after the posting of changes constitutes your binding acceptance of such changes.
We will not materially change our policies and practices to make them less protective of personal information collected in the past under a prior version of the Privacy Notice without the consent of affected individuals.
Please contact Candle with any questions or comments about this Privacy Notice at 201 S Las Vegas Blvd #95, Las Vegas, NV 89101, visit the Candle Support Portal under the ‘Privacy Questions’ category, or send an email to privacy@candle.tv. Our Data Protection Officer (DPO) can also be contacted at privacy@candle.tv. We will respond to your inquiry within 30 days of its receipt. If you are a California resident, you may have information emailed to you by sending a letter to the foregoing address with your email address and your request for information.
Additional State-Specific Privacy Disclosures
Visit the State-Specific Privacy Disclosures page to read additional disclosures required under applicable laws.
Visit the Japan Privacy Disclosures page to read additional disclosures required under the Act on Protection of Personal Information.
Candle’s Privacy Choices page describes your privacy options with respect to the Candle services, including information about how you may be able to review, update, or delete information that Candle may have about you. You may decline to share certain information with Candle, in which case Candle may not be able to provide to you some of the features and functionality found on the Candle Services. If you have created a Candle Services account, depending on the service, you may be able to update your profile information and preferences or disable your account by logging in and going to the settings page – for example, .